• Reviewed and briefed GSA's with house count, daily events, Trip Advisor status, and overall daily agenda.
• Supervised front desk, bellman, concierge and engineering departments ensuring quick completion of work and follow up for satisfaction.
• As night manager was M.O.D. and authorized with authority of the General Manager.
• Responsibilities included, but not limited to, inventory accounting, payroll, scheduling, discipline and training; managing junior managers and supervisors, leaded department stand outs and forecasting meetings.
• Handled guest/clients special requests, needs and complaints.
• Facilitated large high profile events and emergency / crisis situations, provided personalized attention to VIP's.
• Consulted in hiring talent and evaluated for job performance, position advancement, and termination.

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Special Skills